Commercial and Professional Services

Rimrock delivers an integrated suite of technologies through Microsoft Dynamics’ financial and supply chain solutions as well as customer relationship management. No matter your organization’s size or industry focus, Rimrock can deliver the business management solution that meets your industry-specific needs and streamline processes across your entire business.

Although Rimrock has served over 100 customers across a broad range of industries, we have extensive experience in the following:

Communications

Demand for telecommunications services is largely fueled by technology-related innovation. The key to success is tied closely to efficient operations. The construction of complex telecommunications networks is a significant undertaking, but once in place can serve multiple needs for many years. After the initial construction of towers and switches and the laying and hanging of wires and cables, the focus shifts towards field maintenance and management of the networks. Microsoft Dynamics can help control costs, streamline processes and provide a significant ROI to telecommunications organizations. As both service demand and competition heat up, telcos are increasingly challenged with finding the most cost-effective ways to offer the best overall service to their customers. Microsoft Dynamics can address the specific needs of the telecommunications market by helping increase productivity, improve utilization, and reduce operational costs to help your service organization meet its bottom-line goals.

Entertainment and Media

The entertainment and media industry is highly competitive and ever-changing. We’ve witnessed significant changes as leading companies merge, realign or change their business model, and search for new ways to reduce costs and ease financial pressures due to reductions in customer spending. Although many executives at media companies are aware of the limitations of their current business technology and need to update their systems, they are cautious in considering replacing them as company-wide software changes can be extremely costly in both financial and operational terms. They worry about disrupting productivity and distracting from a company’s goals to turn a profit. Media companies can replace costly, disparate software systems and enhance their business operations with technology that lets them streamline processes, improve efficiencies, and improve profitability with Microsoft Dynamics. By updating the business technology infrastructure, you can benefit from a streamlined, close-knit solution that helps you reap the best return on your investment in technology, skills, and processes.

Hospitality

Hospitality businesses, such as hotels, food and beverage services, and restaurants alike, are concerned with strict compliance standards, high customer expectations, intense competition and low profit margins. Real-time access to critical data is essential in managing products, controlling inventory levels, keeping up with customer trends and just making better informed business decisions. Microsoft Dynamics integrated financial management solutions enable businesses to collect and analyze critical information across the operation in order to respond to changing customer demands and market trends, and help develop effective processes that ensure customer needs are understood and met quickly.

Research

Growing research companies are challenged by standardizing financial data to meet corporate reporting requirements. Through in-depth research and data analysis tools, many firms provide clients with consolidated reports on market trends to aid them in making critical business decisions. The lack of integration between many desktop applications that require manual re-entering of calculations and data into a working report slows down productivity and puts firms at risk for data errors. These businesses can also incur substantial IT costs as they attempt to customize existing applications and systems to streamline the creation of corporate reports. Microsoft Dynamics business solutions integrate seamlessly with desktop applications, such as Microsoft Office Excel, resulting in efficiency and productivity gains. The user interface is intuitive and familiar to employees in many different roles, which results in a faster end user adoption.

Professional Services

Effectively managing a professional services firm requires matching client needs with the right resources, while maintaining financial controls. On a project basis, work demands and cash flow are uneven and the bulk of payments may come upon a project's completion. Being able to track project profitability, while still providing a high level of client service can set a firm apart from the competition.

Project management, financial management, employee management, billing, and business intelligence capabilities within Microsoft Dynamics enable professional services firms to automate labor-intensive processes such as expense management and billing to drive more profitable projects and optimized allocation of resources. Improved expense management and increased profits are the key benefits professional services firms can achieve by using Microsoft Dynamics.

Software Development

Even software development companies utilize business management solutions to automate and simplify tracking of business processes to make more accurate decisions and speed up workflow at large. Integration of any system is a very large step requiring serious thought. Microsoft Dynamics can help developers go deeply into their clients’ business detail to develop the most effective solution.

Staffing Services

Today’s staffing organizations, providing temporary help, temp-to-hire and direct hiring, need integrated software solutions to track employees and applicants accurately, quickly process enormous volumes of payroll checks and invoices, and run their businesses successfully by focusing on the strategic human resources tasks that add to the bottom line. Microsoft Dynamics can help fulfill this potential and increase loyalty in the workforce while minimizing the cost and complexity of administering salaries, benefits, recruitment and performance management. In addition to boosting staff productivity, these solutions help ensure compliance with government requirements, gain insight into the makeup of the workforce, define opportunities for improvement and growth as well as put in place the teams and business groups that have the highest potential for success.

Technology Services

We all know the logistical challenges that managing critical infrastructure creates – lost data, overwritten files, inaccessibility to user applications and many other potential pitfalls. IT consulting firms play a vital role in ensuring our systems are update to date and running smoothly. How customers receive service through each interaction with these firms is just as essential as the services provided. Microsoft Dynamics solutions can help organizations manage every aspect of the company, from customer relationships and projects to business process outsourcing and financials. These solutions can help streamline operations and improve interactions with customers, so you can make faster, smarter decisions.

Travel and Transportation

The travel and transportation industry handles millions of pieces of individual customers’ and clients’ data, historical information, travelers’ preferences, and behavior patterns. Microsoft Dynamics makes it possible to obtain client requests and filter them by client, typology, priority and other parameters no matter what channel is used by the customer. Current and past data can be distributed and shared across all operators. Through mobile and automated services, Microsoft Dynamics has streamlined the customer experience -- from inquiries to resolution. It also gives operators the tools to boost productivity and significantly improve customer service.

Integrated Microsoft Dynamics solutions enhance order tracking and a view of customer data across the business for greater operating efficiency and customer service. In addition to fewer errors by operators, consistent online reporting makes it easy to monitor savings as well as service levels and performance. More efficient operations through clear tracking of trends and patterns can help managers make more informed decisions based on crucial data, such as number of passengers and monthly figures for passenger transfers.

NEXT STEPS

Get started today! Contact Rimrock today for more information or to talk to one of our Microsoft Dynamics experts.

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