Dynamics CRM 4.0 Sales and Opportunity Management

Course Description

Upon completion of this class, attendees will understand how to use the lead, opportunity and other sales related features in Microsoft Dynamics CRM 4.0.

We start with a Microsoft Dynamics CRM 4.0 Overview and move on to the understanding of the features of the Sales Module.

We then move on to a Sales Demonstration which leads into a Sales Lab and Customization and Marketing overview.

Audience

Users new to Microsoft CRM Sales

Agenda

CRM 4.0 Overview
Sales Demonstration
Sales Training Lab
Customization and Marketing Overview

Prerequisite

General knowledge of Microsoft Outlook

Class Size

Maximum 6 participants

Cost

1 training voucher