Microsoft Dynamics CRM

Customers are the lifeblood your business, as such, they are critical to the growth and stability of your firm. Do you know more about your customers and prospects than your competition does? Customer Relationship Management (CRM) software is the tool to manage your relationship with your customers.

Microsoft Dynamics CRM is a fully integrated customer relationship management (CRM) software solution. Comprised of a powerful suite of sales, marketing, and service capabilities, it offers businesses of all sizes a quick, adaptable, and very affordable solution for finding and growing profitable customer relationships.

Enhance your customer service with increased insight into your customers’ needs with Microsoft Dynamics CRM

• Closely monitor service and support processes with dashboards and scorecards.
• Provide customer service representatives with cross-sell/up-sell offers tailored to the needs of specific customers. For example, your best customers might be offered easy payment terms while your frequent purchasers receive a promotional discount.
• Use built-in reports or create custom reports with a Report Wizard.
• Boost customer service with better communications between your field service representatives and your office staff.

Microsoft Dynamics CRM helps improve sales productivity

• Eliminate redundant e-mail tracking.
• Improve communication and team collaboration through seamless integration with Microsoft Office products.
• Promote Office Outlook contacts to Microsoft Dynamics CRM with a few mouse clicks.
• Close deals faster by centrally tracking key data and attributes for each deal.
• Create and monitor customized offers and pricing for each opportunity.
• Better track and position yourself against competitors.

Pinpoint your marketing efforts

• Instantly segment customers or prospects.
• Create highly targeted lists and associate them with campaigns.
• Export lists into multiple formats for bulk e-mail or direct-mail communications.
• Manage event planning and execution from beginning to end.
• Track details related to venues, rooms, event sessions, speakers, and sponsors.
• Track key metrics and measure the return on investment to optimize future events.
• Convert responses to leads and opportunities with a few mouse clicks.

It’s time to examine your CRM (customer relationship management) strategy – because if you’re not communicating with your customers, it’s a sure bet that your competitors are! And, the 20 years of experience since the founding of Rimrock Corporation ensures that your implementation will be a success. Rimrock Corporation also offers a full line-up of Microsoft Dynamics classroom training suited to your needs and your schedule to help your staff maximize the power of the software solution.

NEXT STEPS

1. Contact info@rimrock.com or call 877-801-ROCK [7625] to speak with a customer relationship specialist.
2. Download a complimentary Microsoft Dynamics CRM whitepaper.
3. Receive a free trial version of Microsoft Dynamics CRM.
   

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