World-class customer experiences start with your people
Empower your people
Empower your team of service professionals with Rimrock and Microsoft Dynamics® CRM business software with field service specific productivity features, in an easy to use and always accessible cloud-based service solution. With case management, workflows, dashboards, and knowledge management right seamlessly integrated with the Microsoft® Outlook® they can work in a way that is natural and personal to deliver consistent, fast, and efficient service.
Always connected: anytime, anywhere
Rimrock will set you up on a cloud-based service management platform giving your whole organization secure real-time access to your systems, regardless of role, division or location. Any you won’t be burdened with managing your technology system, leaving more of your resources focused on servicing customers and growing your business.
Easy to use familiar interface leaves more time for service
With tools that are familiar, easy to use, and purposeful your customer service professionals will have more time to focus on servicing customers. Microsoft Dynamics CRM for Field Service Management uses Microsoft Outlook as its primary interface, with role-based forms and embedded Microsoft Office providing a familiar and productive system that reduces time spent on administration.
Customized processes improve service efficiency
Rimrock will work with you to implement efficient and consistent processes to help drive higher levels of service quality while minimizing service delivery costs. Powerful workflow capabilities and guided service processes allow you to expedite approvals, streamline escalations, and improve overall service efficiency.
Full integration means personalized service
Customers fast, accurate and personlized service. Microsoft Dynamics CRM and GP provides a 360-degree customer view, holistic case management capabilities, insightful analytics, and multi-channel communications support allowing all customer touch-points to engage with customers with precision and consistency.
Get up and running quickly
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