Available both online as Microsoft Dynamics CRM Online Fall ’13 and on-premises as Microsoft Dynamics CRM 2013, this major release will deliver more personal experiences to sales, marketing and customer care professionals. The new release gives people the ability to access their information on a variety of devices;* introduces a new user experience that is fast and fluid, enabling people to access information that is relevant to their jobs; and delivers richer contextual information that helps people have deeper insights into customers and their needs. Microsoft Dynamics CRM also offers enhanced social collaboration capabilities, so users can connect with the right people, and the right resources, at the right time.
“Customers don’t want to be sold to anymore. They are knowledgeable and are interacting with their social and professional networks to make their buying decisions. They expect businesses to help them make the most informed choice,” said Bob Stutz, corporate vice president, Microsoft Dynamics CRM. “Microsoft Dynamics CRM helps people connect with these customers in a way that is personal — giving them the information they need to choose the right solutions, engage to drive sales and nurture relationships to deliver amazing experiences.”