You may have heard the terms mainstream support and extended support in relation to your version of Dynamics GP, but do you know the difference between the two?
Companies that use Dynamics GP for payroll may be aware that the most significant difference between mainstream and extended support is that once mainstream support ends, they will no longer receive payroll and tax updates from Microsoft. If you are currently on Dynamics GP 2015, you should be talking to your IT department about upgrading GP in the next few months as this version is approaching the end of the mainstream support phase.
What else is impacted when mainstream support transitions to extended support? Let’s have a look at what both mainstream support and extended support entail and what changes after the transition.
Mainstream product support includes annual product enhancements (including the tax and payroll updates previously mentioned), security updates, product warranty claims, no charge incident reporting for known issues (including assistance in determining work arounds while resolving the issue) as well as accepting design or new feature requests. Once mainstream support ends, Microsoft will no longer provide enhancements to Dynamics GP, however security related updates will continue to be available, as long as you maintain a Microsoft support annual plan. Once extended support ends, security updates and patches will no longer be available for that version of Dynamics GP.
Below is a table of what versions of Dynamics GP are on mainstream and extended support, as well as the dates mainstream and extended support expire. Mainstream Support End Date Extended Support End Date Dynamics GP 2010 10/13/2015 10/13/2020 Dynamics GP 2013 R2 4/10/2018 4/11/2023 Dynamics GP 2015 4/14/2020 4/8/2025 Dynamics GP 2015 R2 4/14/2020 4/8/2025 Dynamics GP 2016 7/13/2021 7/14/2026 Dynamics GP 2016 R2 7/13/2021 7/14/2026 Dynamics GP 2018 1/10/2023 1/11/2028 Dynamics GP 2018 R2 1/10/2023 1/11/2028